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How We Protect Your Account Information

Your personal data stays secure when you open an account with us. We collect only what's needed to verify your identity, process your deposits through DANA, OVO, GoPay…

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PRIVACY QUESTIONS

Reach Our Privacy Support Team

Email Support Contact our privacy team at support@slotgengtoto.
Live Chat – Account Desk Open our live chat from the account menu during operational hours, 09:00–22:00 Jakarta time…
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SECURITY AND CONTROL

How We Safeguard Your Privacy

Encrypted Payment Handling

Your DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We do not store full payment details; each deposit or withdrawal is tokenised and cleared through secure banking channels so your financial data never sits on our servers.

Account Access & Verification

Your login credentials are hashed, not stored in plain text. When you request a password reset, we send a one-time link to your registered email. Two-factor authentication is available in your Security settings if you want extra protection.

Data Retention Policy

We keep your account data for as long as your account is active. After closure, transaction records are retained for regulatory compliance (typically three to seven years depending on local law); personal contact details are deleted within 30 days of your request.

Cookie & Tracking Choices

Essential cookies keep you logged in and secure. Analytics cookies help us improve the lobby and payment flow. You can disable non-essential cookies in your browser or via our Privacy & Data portal without losing account access.

Third-Party Data Sharing

We do not sell your personal data. We share payment details only with your chosen payment processor (DANA, OVO, GoPay, QRIS operator) to settle transactions. We never share your account activity with advertisers or brokers.

Request Your Data or Updates

Email [email protected] to request a download of your account data, update incorrect information, or ask for deletion where local law permits. We confirm receipt within 24 hours and deliver your data export within five business days.

Your Most Asked Privacy Questions

We retain your active account data as long as you hold an account with us. After you close your account, we keep transaction records for three to seven years (depending on local law requirements). Personal details like your email and phone are removed within 30 days of closure unless we are required to keep them for regulatory compliance.

Yes. Email [email protected] with 'Data Export Request' in the subject line. Include your account username and registered email. We will verify your identity and send you a complete download of your account data, transaction history and profile details within five business days.

Your payment method data is not stored after a successful transaction. DANA, OVO, GoPay and QRIS withdrawals are confirmed through the payment operator's secure gateway, then cleared from our system. Only a transaction confirmation token remains in your account history for dispute resolution.

No, we do not sell or share your personal data for marketing or advertising. We share payment details only with your payment processor to settle transactions. We may share anonymised, non-identifying data with our software partners to improve platform stability and security where local law permits.

Log into your account and go to Settings > Profile. You can update your email, phone number and contact preferences immediately. For changes to your name or birth date (required for verification), contact our support team at [email protected] with a photo ID; we verify and process these within two business days.

Yes. For cookies, visit Settings > Privacy & Data and toggle non-essential tracking off. Your browser settings also control cookies. For emails, click 'Unsubscribe' in any promotional message, or log in and disable email notifications in your Privacy & Data panel. Account-security alerts will still reach you.

Email [email protected] or use live chat from your account menu (09:00–22:00 Jakarta time, daily). For data deletion or access requests, include 'Privacy Request' in your subject line. We acknowledge receipt within 24 hours and will guide you through the process.

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